Terms and Conditions
This is for Customers
We are Nezone ("Company," "we," "us," "our"), a proprietary company registered in India at C2/36, Forth Floor, New Ashok Nagar, New Delhi 110096. We operate the website naizone.in (the "Site"), the mobile application Naizone (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). You can contact us by email at help@naizone.in or by mail to C2/36, Forth Floor, New Ashok Nagar, New Delhi 110096, India.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Nezone, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
Terms of Service
The 'Terms of Use' outlined on this page govern your utilization of the Naizone Website and Naizone Application for smart devices. Both the 'Application' and the 'Website' are collectively referred to as the 'Platform'. Prior to subscribing or using the services provided by the Naizone Platform, it is imperative to carefully review these “Terms of Use.” By downloading, installing, or simply accessing the Naizone platform, you enter into a contractual agreement with Naizone, indicating your acceptance of our Terms of Use and other policies, including Privacy Policy, Cookie Policy, Cancellation and Refund Policy, and Take Down Policy. These terms take effect on the date of downloading, installing, or using the Services, establishing a legally binding commitment to adhere to them. In the context of implementing these Terms of Use, terms such as 'our,' 'we,' or 'us,' or 'Company' in this document refer to 'Naizone' (a digital platform of Naizone.in). Additionally, the terms 'you' or “your” signify any individual user who has agreed to become a Naizone Member by providing necessary information for registration on the platform through any web-connected device. Naizone facilitates transactions, both cash and online, between partners and customers. Partners can list their businesses on the Naizone platform, enabling potential customers to discover and make bookings. Simultaneously, the Naizone platform empowers customers to find, select, and book appointments for grooming and personal care services from the listed neighborhood services, including but not limited to salons, spas, and beauty parlors on the platform.
Explanations for Different Expressions Employed in this Document:
Amendments and Revisions
The 'Terms of Use' mentioned above are subject to amendments or modifications at any time. Naizone reserves the right to implement changes or modifications in policies by posting them on the platform and its social media channels. It is your responsibility to stay informed about any changes by regularly checking the Naizone website or social media outlets. You are obligated to review the 'Terms of Use' and other Naizone policies consistently. Your continued utilization of the platform and its services after any amendment or modification indicates your agreement to our updated policies. Under the 'Terms of Use,' Naizone grants you a personalized, non-transferable, non-exclusive, limited privilege to access, search, and make appointments for grooming and personal care through the platform. By accepting the provided 'Terms of Use,' you also acknowledge and agree to adhere to our Terms and Conditions, including Privacy Policy, Cookie Policy, and Cancellation and Refund Policy.
Registration, Booking Fees, Payments, and Taxation
Registration Charges
Naizone charges INR 5 for queue appointment booking (Booking Fees). Nevertheless, the company reserves the right to introduce membership and/or adjust queue booking fees, providing advance notice on its platform and social channels. Naizone has only online payment option. Naizone does not charge any amount for salon services; customers are required to pay service charges directly to the salon for the specific services they have received after visiting.
Payments
Naizone enables users to make payments using only online methods for its services. For salon services Ex. hair cutting or any beauty services , customers can Pay direct to salon by cash or online at the venue.
Digital Transactions
Customers, when requesting queue appointment, have the option to 'Pay Online' only for making advance payments for the queue booking service. In such instances, Naizone will handle the collection of payment on behalf of the respective partner and provide the user with a Payment Receipt (not a Tax Invoice). For online transactions, Naizone gathers necessary financial details (such as debit or credit card number, CVV number, and expiration date) for payment processing. However, for security reasons, this data is not stored. As mentioned in the preceding section, online payment at the time of booking is the sole payment method for 'online queue booking' services.
Taxation Procedures
All services and pricing information provided on the Naizone Website and Naizone Application are subject to the regulations outlined in the Finance Act of the Government of India. Currently, Naizone adheres to the Goods and Services Tax (GST) introduced under The Constitution Act, 2017, following the passage of the Constitution 122nd amendment bill. Consequently, the prices of services listed on the platform include an inclusive 18% GST.
Cancellation, Rescheduling, and Rebooking of Appointments
Salon queue Appointments
To make the appointment bookings of queue services easier and hassle-free for both customers and partners, we allow rescheduling, rebooking, and cancellation of service via Naizone Platform ( Application).
Cancellation
Customers have the option to cancel their appointments for salon. To initiate the cancellation, you can navigate to the booked salon list section (on the Application) and choose the check status option after that choose Cancel option. For a comprehensive understanding of our cancellation and refund policy, please refer to the Cancellation and Refund Policy section.
Rescheduling
Rescheduling can be only done when our partner will allow then only
Rebooking
Naizone offers the convenience of rebooking appointments through application only . After the initial booking is completed, users have the option to rebook the same service(s). In the event of a cancellation by a Naizone Partner or Artist, users can either opt to rebook the same service or acknowledge the cancellation and request a new appointment with another partner.
Access and Utilization of Naizone - Website and Mobile Applications (Android)
You acknowledge, commit, and agree that your access and usage of the Naizone platform are subject to the following guidelines: You shall refrain from uploading, downloading, hosting, displaying, posting, publishing, updating, or sharing any data that: You do not have entitlement to, lack the right to, or belongs to another individual or business: 1. Is defamatory, harassing, paedophilic, harmful, obscene, pornographic, blasphemous, libelous, slanderous, criminally inciting or invasive of someone's privacy, hateful, or ethnically, racially offensive, disparaging, related to or promoting gambling or money laundering, or otherwise unlawful or illegal in any manner; or unlawfully threatening or unlawfully harassing, including but not limited to 'indecent representation of women' within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986. 2. Is misleading or misrepresentative in any manner. 3. Is patently offensive to the online community, including sexually explicit content or material that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any person or community. 4. Engages in threats, harassment, or encourages the harassment of any individual. 5. Involves the dissemination of unsolicited mass emails (referred to as 'spamming'). 6. Promotes or encourages illegal activities that are threatening, abusive, obscene, or defamatory. 7. Interferes with any individual's or group's rights, including but not limited to, rights related to copyright infringement, intellectual property, rights of publicity, or rights of privacy (including, without limitation, unauthorized disclosure of their personal data). 8. Endorses the unlawful or unauthorized copying of someone else's copyrighted work, such as sharing pirated tools, programs, or links to them, sharing information to evade manufacture-installed copy-protect systems, etc. 9. Comprises hidden, restricted, or password-only access pages or images. 10. Provides instructions or guidelines regarding unlawful activities like making or purchasing illegal arms, breaching others' privacy, or devel
Terms and Conditions
This is for Salon
This document constitutes a digital record under the Information Technology Act, 2000, and applicable policies, along with the modified rules governing electronic records as amended by the IT Act, 2000. It articulates the terms and conditions (in the form of policies, instructions, and guidelines) that dictate the access and utilization of the Naizone Platform (website: www.naizone.in, as well as mobile apps - Naizone, Naizone Partner) through a designated account or accounts. It stands as a mutual agreement between Salon,(Contract-based) and Naizone Web Services regarding the Terms and Conditions of registration on the Naizone Platform and the listing/provision of services to attract users through the Naizone Platform. By registering/partnering with Naizone, partners commit to complying with Naizone's Terms and Conditions for service provision. Additionally, this document serves as an extended version.
Introduction and Document Scope
The Naizone Platform includes the website (www.naizone.in) and Mobile Apps - Naizone, and Naizone partner Apps for Android devices only, collectively referred to as 'Naizone' or 'Naizone Platform' unless otherwise specified. We are Nezone ('Company,' 'we,' 'us,' 'our'), a proprietary company registered in India at C2/36, Forth Floor, New Ashok Nagar,, New Delhi 110096. The objective behind the development of Naizone and Naizone Partner Apps is to attract relevant hair, beauty, and makeup work for salons, (referred to as 'Partners') . Naizone Partners are obligated to provide the hair, grooming, and beauty services through the Naizone App at their registered facility, . This document further outlines the specific responsibilities, roles, rights, duties, liabilities, and obligations of all parties involved, as defined and detailed in the subsequent sections of this document.
Definitions of Various Terms Employed in this Document:
The policies that Naizone Partners, desiring to attract customers or work, must comprehensively understand and obligatory consent to, are as follows:
The principles that Naizone Partners aspiring to attract customers or offer services through the Naizone Platform must comprehend, agree to, and strictly adhere to are outlined as follows:
1. Service Delivery Commitment: Naizone Partners commit to adhering to the policies and guidelines outlined in this document. They are obligated to provide high-quality services using premium products, tools, and equipment. 2. Appointment/Booking Confirmation: Naizone employs a proprietary online booking acceptance system that automatically accepts booking requests, notifying the respective Naizone Partners through the Naizone Partner App. Communication may be conveyed through other channels as well. Partners are responsible for accepting and calling to customers and delivering the booked services. Failure to do so may result in strict actions, including contract termination. 3. Queue Appointment Booking Cancellation: Naizone Partners can cancel appointments only If customer is not picking the call even after 3 time or customer did not reach to the salon at given time or customer denied on call for the service. Refer to the Cancellation and Refund Policy for further details. 4. General Code of Conduct: Naizone Partners must adhere to the policies and guidelines in spirit, following a code of ethics or fair practices in case of conflicts not explicitly outlined in this document. In instances of conflict between generally acceptable principles and specific clauses in this document, the latter shall prevail. 5. Hygiene and Cleanliness Maintenance: Naizone Partners, in particular, must maintain cleanliness in premises and ensure that tools and equipment used for service delivery are clean and hygienic to uphold service quality. 6. Parity of Charges/Fees: Naizone Partners must not charge same amount which customer has already paid on Naizone app. charge only for those services which is provided by the Naizone partner 7. Payment Terms: Naizone Partners are not required to keep records of amounts collected from customers through cash and electronic payment methods. Customer Solicitation: Soliciting customers for personal and unethical gain, whether at Partners' outlets or during service delivery through the Naizone Platform, is considered a serious breach of agreed terms and general conduct. 8. Date and Time Slots: Naizone Platform users can book queue appointments at online salons for the same day only there is no time slot system . Once a customer has booked their queue the Naizone Partner has agreed to the booking, arrangements must be made to deliver the service(s) at the same day only. 9. Confidential Customer Information: Naizone is entrusted with confidential customer information, such as names, contact details, and addresses, which must be kept confidential. Intentional or unintentional use of customer data is strictly prohibited. 10. Responsibility: Naizone Partners are prohibited from using the Naizone Platform in a manner that may interrupt or hinder platform access. They acknowledge that they are solely responsible for all electronic communications and content shared from their device, using the Naizone Platform exclusively for ethical and lawful purposes.
Naizone Partners are prohibited from utilizing the platform for the following purposes:
1. Impersonating another person, threatening the unity, integrity, security, or sovereignty of India or friendly relations with foreign states. 2. Engaging in unlawful activities and fraudulent purposes, or being involved in criminal activities. 3. Posting content that is indecent, deceptive, defamatory, misleading, blasphemous, libelous, pedophilic, menacing, ethnically objectionable, disparaging, or in breach of copyright, trademark, confidentiality, privacy, or any other proprietary information or right. 4. Sending, accessing, using, or reusing any material that does not belong to them; or is illegal, harassing, obscene, abusive, offensive (including but not limited to pornography or sexually explicit materials), advocates/promotes/encourages racism, hatred, bigotry, or physical harm. 5. Posting content that is otherwise injurious to third parties, relates to or promotes money laundering or gambling, or is harmful to minors in any way. 6. Using the platform to cause annoyance, inconvenience, or needless anxiety. 7. Posting content that is objectionable or otherwise unlawful in any manner whatsoever. 8. Posting content that consists of or comprises software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. 9. To intentionally cause annoyance, inconvenience, or needless anxiety.
Booking Fees, Payments, and Taxation,Registration
Naizone does not require any payment for registration on Naizone plateforme. However, the company reserves the discretion to introduce membership and/or booking fees, with prior notification on its platform and social channels.
Taxation
All the services and prices outlined on the Naizone Website and Naizone Application adhere to the regulations set forth by the Finance Act of the Government of India. Currently, Naizone follows the Goods and Services Tax introduced through The Constitution Act, 2017, following the passage of the Constitution 122nd Amendment Bill. Consequently, the prices of services listed on the Platform include the applicable 18% GST.
GST Compliance Declaration for Naizone Partners Registered under GST Regarding Transactions through the Naizone Platform.
I/We, as the 'GST Registered Service Provider' representing our Salon or a similar service-providing entity on the Naizone Platform, owned and operated by Naizone, hereby declare the following points: 1. My business or personal practice is officially registered with the GST Tax Department of the Government of India through the GSTN, as indicated in the Registration Profile section of the Naizone Platform. 2. I confirm that I am not a Composition Scheme service provider under the GSTN, and my GST Registration follows the regular scheme of the GST Tax Department. 3. I acknowledge that I engage in transactions with Naizone through their mobile and web-based platform. 4. I am aware of my responsibility to collect and pay taxes for the services I provide through the Naizone platform based on the business generated by me through it. 5. I recognize the duty to file GST in a timely manner for the business I generate via the Naizone Platform. 6. I am aware that transactions and settlements with Naizone are subject to TCS (Tax Collected At Source) under current GST provisions. Naizone deducts TCS and credits it to the government, and I will receive credit accordingly. 7. I understand that it's my responsibility to inform Naizone promptly if my GST registration is revoked, surrendered, or canceled due to any reason under the Rules and Provisions of CGST Act, 2017. 8. I acknowledge that the fees charged by Naizone for the business generated by me through their platform are subject to applicable GST. 9.I declare that this acknowledgment is considered filled, agreed upon, and communicated, along with all necessary information, to Naizone upon verification of the provided profile on the Naizone Platform.
Declaration for Current Unregistered GST Partners Regarding Transactions on the Naizone Platform
I/We, as the 'Unregistered GST Service Provider,' representing our Salon or a similar service-providing entity on the Naizone Platform, hereby state the following: I/We recognize that transactions conducted through the Naizone Platform, owned by Naizone, are categorized as e-commerce transactions. 1. I/We declare that my/our business entity or individual practice is not registered with the Goods and Services Tax Department because our total taxable delivery of goods and services is below the specified threshold for GST. 2. I/We are aware of our duty to promptly inform Naizone if our aggregate taxable turnover surpasses the GST threshold. We also commit to obtaining the GST Certificate and promptly notifying Naizone of the GSTN. 3.I/We acknowledge that the amount charged/requested through the invoice(s) for Commission/Fee/Remuneration by Naizone for business generated for me/us through their Online Platform is subject to applicable GST. 4. I/We hereby acknowledge that this declaration, along with all the necessary information, is considered filled, agreed upon, and communicated to Naizone for verification of the profile provided on the Naizone Platform. This is an electronically generated declaration and does not require a physical signature.
Naizone Wallet
The Naizone Wallet provides Naizone partners with the option to redeem their earnings into their respective bank accounts, PayTm, or PhonePay accounts, subject to the specified terms and conditions. There is no validity period for the Naizone Wallet amount. It's important to note that Naizone retains the right to update, modify, or cancel the Naizone Wallet provision without prior notice. Naizone partners can redeem any amount from their Naizone Wallet as long as there is a sufficient balance. Currently, there are no restrictions on the redemption amount. However, it's essential to be aware that the credited amount will be transferred to their respective bank accounts, PayTm, or PhonePay accounts within 2 working days after redemption. It's important to note that Naizone retains the right to update, modify, or cancel the Naizone Wallet provision without prior notice.