PRIVACY POLICY
Ensuring the privacy of our visitors and users is a paramount concern at Naizone, both on our website and mobile application. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how users can contact us regarding privacy-related concerns.
If you have any questions or need more information about this Privacy Policy, you may contact us at:
We value and respect the privacy of your personal data, including information such as your name, contact details, payment-related details, booking details, and any other identity-related information you share with us. We follow reasonable security and operational practices to help protect your information across our website and mobile app.
Consent
By using our website, mobile application, or related services, you agree to this Privacy Policy and to the collection, use, disclosure, and retention of information as described here.
Collection of Your Information
We may collect personal and service-related information when you create an account, set up your profile, book salon services, contact us, subscribe to communications, respond to surveys, apply for opportunities, or otherwise interact with our platform and services.
How We Use Your Information
We may use your information to operate and improve our services, personalize your experience, manage bookings, process transactions, verify users, communicate with you, provide customer support, prevent fraud, comply with legal obligations, and develop or enhance existing and new product features.
Data Collected While Using Naizone Platform and Services
When you use our platform, we may automatically collect certain technical and usage-related information such as device information, IP address, browser type, operating system, app interactions, pages visited, approximate location signals, notification interactions, language preferences, timestamps, and visit duration to support platform functionality, analytics, service quality, and security.
Marketing, Fraud Prevention, and Service Delivery
We may use your information to send service-related communications, promotional information, updates, and support messages where allowed. As a salon booking and service facilitation platform, we may also share necessary customer details with partner salons or service providers to help confirm identity, manage bookings, coordinate services, process transactions, resolve disputes, and fulfill contractual or operational obligations.
We may also use or share limited information where necessary for analytics, fraud-prevention, abuse detection, security monitoring, advertising measurement, or legal compliance, subject to applicable law and our operational requirements.
Cookies and Web Beacons
Our website may use cookies or similar technologies to understand visitor behavior, improve website performance, remember preferences, and enhance the user experience. You may choose to accept or reject cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.
Information Sharing
We may share personal information in good faith when necessary to comply with legal requirements, respond to lawful requests, support internal or external investigations, protect the rights or safety of Naizone or others, process payments, manage operational workflows, support technology infrastructure, or otherwise act as permitted by law.
We may also share limited information with payment processors, financial institutions, analytics providers, technology vendors, customer support tools, and other service providers acting on our behalf for legitimate business purposes.
Account Deletion and Data Retention
If your app account allows sign-in or account creation, you may request deletion of your Naizone account through the Naizone app or through our public account deletion page available on the web. This helps users request account deletion even if they have uninstalled the app.
After verification of your request, your Naizone account access may be removed and your associated account data will be handled according to our operational, security, and legal obligations. Verified deletion requests are generally processed within 7 to 30 business days, although some requests may require additional time where verification, dispute handling, or legal review is necessary.
Please note that certain information may be retained where required or permitted for legitimate business or legal reasons, including but not limited to booking records, transaction records, tax records, fraud-prevention data, abuse monitoring logs, customer support records, dispute-resolution records, and other compliance-related records.
Where appropriate, retained records may be minimized, restricted, securely stored, or kept in a form that is not used to reactivate your deleted account. If you create a new account later, it will be treated as a new account and it will not automatically sync with your previously deleted account history, profile, or prior account linkage.
For faster processing of deletion requests, please use your registered email address or include your registered name, email address, and mobile number when contacting us.
Children's Information
Protecting children online is important to us. Naizone does not knowingly collect personal information from children under the age of 18 without appropriate authorization. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to review and address the matter.
Only individuals legally eligible to use our services should complete transactions on the platform. Parents, guardians, or legal caretakers are responsible for monitoring the online activities of minors and for ensuring that minors do not use paid services without proper consent where applicable.