Cancellation and Refund

At Naizone, we strive for 'Customer Delight,' going beyond mere 'Customer Satisfaction.' To align with this goal, we have introduced a straightforward and customer-focused cancellation and refund policy.

For Salon Appointments

Case 1: When booking is not confirmed:

In such instances, any deducted amount will be refunded to customers through the same payment method within 7 business days (the refund timeframe is subject to the policies of the third-party payment gateway).

Case 2: If there is a no-show

If customer doesn't cancel the booking, neither visits the service provider even after multiple call, then the refund will be dependent on the discretion & policies of our partner in this case.

Case 3: When customers cancel their appointment:

If a customer cancels their appointment after booking or receiving a call from the barber, a full refund will be provided. Please refer to Case 1 above for the refund timeline.

Case 4: When barber cancel appointment:

If a barber cancels customers appointment, then we will be providing full refund. Refer to Case 1 above for refund timeline.